FAQ

Help Center

UGA?

** USB Graphics Adapter (UGA)
Software that runs on a PC and allows adding an additional monitor without requiring complicated hardware to be installed in the PC. The UGA can be loaded on almost any PC and some products install the software automatically using Auto-Install.
** Windows Display Properties (WDP)
A control panel built into windows for configuring multiple displays on a Windows PC. Accessed by clicking “Advanced…” in the DisplayLink GUI or though the “Display” icon in the Windows Control Panel.
WMV files stop playing when on a UGA screen (4200110)
Symptom:
Playing a WMV file in Windows Media Center causes a blank screen after a few minutes of playing
Problem:
This is due to an interaction of Windows Media Player overlays and UGA software
Solution:
The issue can be worked around by disabling overlay support in Windows Media Player. Please refer to FAQ 420075 for further information on how to do this
"Failed to install device driver" message on install (42007)
Symptom:
The message "Failed to install device driver" when trying to install the USB Display adapter
Solution:
This can occur if you have previously uninstalled the UGA software and then try to reinstall without rebooting.
The PC needs to be rebooted after an uninstall before new DisplayLink software can be installed.
Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs" (42008)
Symptom:
Cannot uninstall "DisplayLink Core Software" under "Add/Remove Programs".
The user receives the error message "Cannot uninstall DisplayLink Core Software because it is being used by other installed products".
Problem:
The DisplayLink Core software cannot be uninstalled.
The core DisplayLink software and the customer driver software is separated for the situation where a customer has two products containing DisplayLink chips (e.g. a ACME Dock at work, and a DisplayLink enabled TV at home).
Using the example above, the Add or Remove dialogue would identify three items:
• ACME Dock.
• Logie Baird TV Display Adaptor
• DisplayLink Core Software
If one of the products is uninstalled, then the remaining product still needs the DisplayLink Core Software.
If only one product remains, and is uninstalled, then it will remove the DisplayLink Core Software as well.
This means that the DisplayLink Core Software will report itself as "in-use", causing the error seen
Solution:
To remove the DisplayLink core software, ensure that all customer driver software has been uninstalled. In the above example this means uninstalling the ACME Dock and the Logie Baird TV Display Adaptor.
Once both products have been uninstalled, the DisplayLink core software will automatically be uninstalled.
Cannot set the USB display adapter to be primary (4200144)
Symptom:
When setting the DisplayLink Graphics Adaper to primary, the setting is not remembered by windows when pressing "Apply" or "OK" on Windows display properties.
This normally occurs on laptops.
Problem:
The primary graphics adapter may ensure that the laptop screen, if enabled, is always the primary screen.
Solution:
This is due to a third party application ensuring that the laptop screen is always primary.
To prevent the laptop screen from being primary, it needs to be disabled. This should allow the DisplayLink graphics adapter to be primary.
However after a reboot, the primary graphics driver may detect that neither of the laptop displays are enabled, therefore re-enable the primary laptop display. This will prevent the DisplayLink Graphics Adapter from becoming primary after a reboot.
What features are in UGA software? (4200105)
Symptom:
When setting the DisplayLink Graphics Adaper to primary, the setting is not remembered by windows when pressing "Apply" or "OK" on Windows display properties.
This normally occurs on laptops.
Version Release date  Major Features or Fixes 
4.3.9881
(4.3 M3)
Mar 2007  • Cooperate with safely remove hardware requests
 • Improved latency and performance under Vista Aero
4.3.9677
(4.3 M2)
Mar 2007  • On Vista WDDM, detection of directly-attached screens and mode switching using Fn-F7 or equivalent keys are now supported in general
 • On Vista WDDM, playing DVDs using Windows Media Player or Windows Media Centre now works
4.3.9110
(4.3 M1)
Feb 2007  • Show auto-update dialogs in English on US English machines
 • Install correctly when there are Far Eastern / non-English characters in the user name
 • Improved video playback performance on XP •
  Verify support for Windows XP SP3
4.3.8432 Dec 2007  • Vista Aero (3D desktop) support
 • DisplayLink SDK support for custom GUI development
 • Improved video playback performance on XP
 • Auto software update
4.2.7056 Aug 2007  • Removed EDID monitor range checking. Software will now try and display on a monitor even if it does not support the EDID reported timings. This means that an image will try to be displayed, which may not look perfect. Previously the screen would have been blank.
4.2.6711
(4.3 M1)
July 2007  • GUI now correctly recognises the language of the PC and not always shown in English
4.2.6685 July 2007  • Extend support in Vista basic mode (No Aero support)
 • Improved DVD playback
How do I use the USB Display Adapter as a primary display? (420015)
To set up the USB Display Adapter to be the primary display:
• Open the "Settings" tab of the Display properties page.
• Click on the Monitor connected to the DisplayLink Graphics Adapter and ensure that the "Extend my Windows desktop onto this monitor" is checked.
• Check the "Use this device as the primary monitor".
The orientation of the screens can also be adjusted by dragging the location of the blue screens to match the actual physical layout.
Note: To stop this screen being the primary monitor, another screen must be selected as the primary monitor.
Note for laptop users: Some notebook graphics chips will not permit any monitor other than the built-in notebook screen to be the primary monitor. Please see FAQ number 4200144 for more information.
Moved the position of the extended display and can't open the Windows Display properties (420021)
Symptom:
If you move a window onto an extended display and then you change the position of the extended display, the windows do move with the extended display, except for the Windows Display Properties dialogue.
Solution:
This is an issue with Windows which is covered by Microsoft knowldgebase article 891391 A work around for this issue is to:
• Re-open the display properties dialog (e.g. right-click the desktop and select "Properties")
• Press escape (without clicking another window)
The next time WDP dialog is opened, it will appear on the main screen.
USB Display adapter does not extend with Windows 2003 server (420048)
Symptom:
Although not supported or tested, the USB display adapter can be installed and used under Windows 2003 Server. However the USB display adapter does not operate in extend mode.
Problem:
By default, when installed, Windows reduces the Hardware Acceleration level of the USB Display Adapter. The USB Display adapter requires full hardware acceleration to be enabled to correctly operate.
Solution:
To enable full hardware acceleration:
• Open the Windows Display properties
• Click on the "USB Display Adapter (DisplayLink)"
• Click on "Advanced"
• Select the "Troubleshoot" tab
• Make sure that the hardware acceleration level is set to "Full"
• Click "OK"
It will now be possible to use the USB display adapter in extend mode.
Desktop icons are not redrawn properly in mirror mode (420026)
Symptom:
Windows icons are not drawn properly when being mirrored to the USB Display adapter. Moving the mouse over the icons forces them to be re-drawn correctly.
Problem:
This can occur when the USB Display Adapter is mirroring the primary display and there is another screen in extend mode, e.g. the direct VGA output from a laptop, the icons on the Windows desktop may not be drawn properly.
Solution:
This is a Windows issue, and the solution is to disable the extended screen if appropriate.
DisplayLink will try and work around the issue in a future version of software
USB Display Adapter and DirectX support (420027)
The USB Display Adapter supports a subset of DirectDraw commands. There is currently no support for Direct3D or hardware acceleration on Windows XP .
Can I use more than one USB Display Adapter connected to a computer at a time? (420030)
DisplayLink Windows software supports up to 6 devices connected to the PC at any one time.
DisplayLink Intel Mac software supports up to four devices connected at any one time.
Ultramon smart taskbar is not available on the USB VGA Docking Module extended screen (420032)
Symptom:
On installation of the USB Display adapter, the Ultramon smart taskbar does not appear on the new display.
Problem:
This is an issue with Ultramon not supporting the dynamic addition of display adapters.
Solution:
The solution is in a FAQ on the Ultramon website here.
Unable to extend desktop using Vista and software v4.1 (4200113)
Symptom:
Installing the software under Vista does not install a DisplayLink Graphics adapter. A user cannot extend the Windows desktop.
Problem:
This is a known limitation in v4.1 software. If the user has installed Vista graphics drivers (WDDM), Vista only allows one graphics card to be supported. This means that DisplayLink cannot install an extend driver.
Solution:
This has been fixed in version 4.2 and upwards. V4.2 Provides multiple extended desktops in Vista Basic mode (not Aero).
V4.3 Supports Vista Aero.
A single extended desktop is possible with v4.1. A user needs to uninstall the WDDM graphics adapter for the primary graphics card. Instead they need to install the XDDM (XP graphics drivers) for the graphics card. If the primary graphics card is using XDDM drivers, DisplayLink will install an extend driver to provide a single extended screen.
Note: Before changing the drivers for the primary graphics card, a user must uninstall any DisplayLink software
Media file playback is not smooth on the USB Display module (420035)
Symptom:
Movie playback is not smooth when played on the USB display adapter. It is worst when playing a media clip in full screen.
Problem:
Movie playback may not be smooth due the large amount of display data being transferred during movie playback. Note: Movie playback has been greatly improved in later versions of software. DisplayLink recommends using the latest available software for movie playback.
Solution:
DisplayLink regularly improves video playback through driver updates. Please ensure that you are using the latest version of the DisplayLink driver.
Other ways to improve the performance are:
• Reduce the resolution of the display to 640x480 or 800x600
• Use the USB display adapter in extend mode
• Terminate any other CPU intensive applications running on the computer.
DisplayLink supports playback of SD/DVD/480p resolution video clips. HD clips are not currently supported.
Why is there a delay between the connection of the USB cable and an image appearing? (420038)
Symptom:
There is a few seconds delay between connecting the USB Display adapter to the PC and an image appearing on the display.
Solution:
The reason for this is that the PC needs to detect the new USB device and configure it. This configuration can take a few seconds to complete before the USB Display Adapter is ready to start displaying an image. If the USB Display Adapter is part of a dock, all other elements in the dock could need to enumerate first, which can take a significant time.
Connecting a DisplayLink device does not start the Found New Hardware Wizard (420039)
Symptom:
On connection of the USB display adapter, the Found New Hardware Wizard does not appear. "DisplayLink Core Software" is not found under "Add/remove programs".
Problem:
This can occur if the DisplayLink device has previously been connected to the PC, but the Found New Hardware wizard had been cancelled. This means that the PC may not prompt for the installation of the DisplayLink device software again.
Solution:
The DisplayLink software needs to be installed manually by running Setup.exe from your installation CD, or by downloading the latest software from your supplier.
How to identify the DisplayLink software version installed (420040)
To identify the version of software installed
• Open Add/Remove Programs from Windows Control panel
• Locate the "DisplayLink Core Software"
• Click on it, then click 'Click here for support information'.
• The dialog box that comes up gives the version number. In the example below it is 4.1.6232.0
What languages does DisplayLink software support? (4200104)
The following languages are supported in the latest Windows software
• English
• French
• Italian
• German
• Spanish
• Portuguese
• Dutch
• Hungarian
• Russian
• Polish
• Chinese (Traditional)
• Chinese (Simplified)
• Japanese
• Korean
Unsupported languages will default to English.
Toshiba Dynadock Blue Screens or corrupts displayed images (4200157)
Symptom:
I am using a Toshiba Dynadock and am experiencing blue screens, reboots, or corrupted images on web pages.
Media file playback is not smooth on the USB Display module (420035)
Symptom:
Movie playback is not smooth when played on the USB display adapter. It is worst when playing a media clip in full screen.
Problem:
Movie playback may not be smooth due the large amount of display data being transferred during movie playback. Note: Movie playback has been greatly improved in later versions of software. DisplayLink recommends using the latest available software for movie playback.
Solution:
DisplayLink regularly improves video playback through driver updates. Please ensure that you are using the latest version of the DisplayLink driver.
Other ways to improve the performance are:
• Reduce the resolution of the display to 640x480 or 800x600
• Use the USB display adapter in extend mode
• Terminate any other CPU intensive applications running on the computer.
DisplayLink supports playback of SD/DVD/480p resolution video clips. HD clips are not currently supported.
Problem:
This is caused by the Ethernet driver in the Dyandock.
Solution:
Please ensure you are using the latest AX88772 USB Ethernet driver. It can be downloaded from the ASIX website:
http://www.asix.com.tw/products.php?op=pItemdetail&PItemID=86;71;101
Will the OpenGL 3D screensavers work with DisplayLink software? (420050)
Symptom:
The OpenGL screensavers (the 3D ones such as 3D flowerbox) do not display correctly in either extend or mirror mode, and may cause screen flashing.
Problem:
This is due to interaction between OpenGL and the DisplayLink graphics drivers.
Solution:
The solution is to not use the OpenGL or 3D screensavers
Google Earth and DisplayLink software (420051)
Symptom:
Google Earth maps are not drawn correctly on the mirrored screen. Moving the mouse over the screen forces them to be re-drawn correctly.
Google Earth sometimes does not work on an extended screen.
Problem:
This occurs because Google Earth uses 3D libraries that interact with the DisplayLink graphics drivers. The problem occurs with both OpenGL and DirectX configurations of Google Earth.
Solution:
The solution is to use Google Earth on an extended screen if appropriate. DisplayLink recommends OpenGL mode rather than DirectX mode for Google Earth.
What are the minimum PC requirements for DisplayLink software? (420052)
Minimum system requirements are:
Windows Vista
For Windows Vista, the Windows Experience Index (WEI) is a useful measure of hardware level. The WEI is accessible from Computer->Properties or from Control Panel->System.
The recommended minimum hardware requirements for the PC are
• WEI score of at least 3 in the ‘Graphics; Desktop performance for Windows Aero’ category.
• Recommended: WEI score of at least 3 overall, as recommended by Microsoft.
• At least one USB 2.0 port
• 30 megabytes (MB) of free disk space
• Computer screen for use with the DisplayLink device, if it is not integrated.
• Network access for software downloads, or access to a CD-ROM drive.
If the PC specification is below this, performance may be low and functionality may be impaired.
Windows XP/2000
• For 1-2 monitors, business usage, productivity target. This may not provide full frame rate DVD playback at full screen.
o 1.2GHz CPU
o 512MB memory
• For 3 monitors where 1 could run DVD video while also targeting productivity and business apps. Will support only 1 video of DVD resolution at full screen:
o 1.8GHz CPU
o 1GB memory
• For 6 screens where 1 screen can run full screen DVD video:
o 1.6GHz Core Duo
o 1GB memory
DisplayLink regularly improves video playback through driver updates. Please ensure that you are using the latest version of the DisplayLink driver.
Can I change the DisplayLink screen properties when a DisplayLink device is not connected (420055)
It is not possible to change the Windows Display Property settings for a DisplayLink display that is not connected.
This is because Windows does not take account of the settings for screens that are unavailable.
Can movies be played on the cloned screen? (420058)
Playing movies in mirror mode is not supported by Windows and therefore not supported by DisplayLink. This is because the Windows mirror driver does not support DirectX, required by some media players.
Video playback can be unpredictable in clone mode in Windows and performance will be considerably lower than the same screen in Extended desktop mode.
Adobe Photoshop Album Start Edition in full screen mode (420059)
Symptom:
Adobe Photoshop Album Start Edition 3.0 does not work in full-screen mode on an extended desktop where the extended display resolution is lower than the full screen resolution
Can I change the DisplayLink screen properties when a DisplayLink device is not connected (420055)
Problem:
Adobe Photoshop Album Start Edition 3.0 maximises to the size of the primary screen, not the size of the screen it is on.
Solution:
This is a limitation of Adobe Photoshop Album Start Edition 3.0. Either use it in windowed mode, or adjust the resolutions of the primary and extended monitors so that they match.
Does DisplayLink software work on 64-bit editions of Windows XP or Vista? (420061)
DisplayLink software does not run on 64-bit editions of Windows. Do not try to install on these platforms. DisplayLink will support 64-bit Vista in a future version of the DisplayLink software.
Windows appear on an unconnected display (420096)
Symptom:
This can occur if a user has been using an application on an extended display, eg Skype. The extended display has been disconnected but the Window still appears on the disconnected display.
Problem:
Some applications remember their position relative to the primary display, even if this display no longer exists.
Solution:
This is a Windows and application issue.
Click the application icon in the taskbar once to minimize, then click it again to maximize the window. Some applications will then move the window to a visible part of the screen. (this usually works with MS office apps).
If that doesn't work, follow the steps below to move the Window back onto the primary screen:
• Select the lost window using Alt-tab
• Use CTRL+space bar to bring up the Window menu
• Press 'M' to select 'Move'
• Press a cursor key (arrow key)
• The mouse can now be used to move the dialogue box on to the primary display.
Once moved onto the primary display the window should continue to open on the primary display.
Why do I need to reboot after installation of DisplayLink software (4200114)
Symptom:
The PC requests a reboot after installing DisplayLink software
Problem:
Windows 2000
A reboot is required on Windows 2000, otherwise the DisplayLink service cannot start running
Windows XP
A reboot is asked for occasionally if the DisplayLink installed detects that Windows has not correctly loaded the DisplayLink graphics drivers.
Windows Vista
After version 4.5, a reboot is on longer required to complete the installation or upgrade on Windows Vista
Solution:
The user must reboot the PC, if prompted, to start the DisplayLink software running correctly.
Can the numbers used in Windows Device Properties to identify the attached screens change? (420066)
Yes. After a reboot, the numbers used in Windows Device Properties to identify the attached screens may change. Press the 'Identify' button for an easy way to find the new numbers. It is also possible that a "dummy" adapter is installed in some scenarios.
Moving a window containing a paused video clip (420067)
Symptom:
TWhen a movie is paused and the window of the player is moved, the picture sometimes stays where it is and does not move with the window. This has been observed with MPlayer and with RealPlayer when a divx is played.
Problem:
This is a known limitation for performance reasons and is application specific.
Solution:
Do not move the player window while the movie is paused.
Should Anti-Virus programs be stopped during installation? (4200112)
Symptom:
When installing DisplayLink with an anti-virus program installed, a high alert warning is shown saying that a malicious script is detected. The installation does not complete unless all scripts are allowed to run
Problem:
This occurs because the installer runs some VB scripts. Depending on its security level, an anti-virus program would alert about this.
Solution:
A user may have to disable virus checkers, or lower their security level to allow installation.
No Display on DisplayLink device with no user logged in (420070)
Symptom:
This can occur if a device that the PC has not seen before is attached to a USB port that has not seen a device before Problem:
If a DisplayLink attached screen is moved from one USB port to another, and if it has never been connected to the new USB port, it stays in a disabled state until a user logs in. In particular, the login screen does not appear on it.
Solution:
There is no workaround to this issue
Error message: The requested allocation size was too large (4200142)
Symptom:
The following error message is seen in the Tool tray:
Problem:
This can occur if trying to mirror a primary display larger than 4 MegaPixels. These are modes above 2300x1700 (4:3) or 2600x1500 (16:9).
Solution:
Reduce the size of the primary screen if you want to use mirror mode.
Is video playback affected by enabling / disabling screens and changing primary? (420072)
Some DVD players and movie players do not respond well when a monitor is enabled or disabled in the Windows Display Properties dialog box or when a non-primary monitor is made the primary monitor.
Problems include the following:
• WinDVD and VLC behave unpredictably when screens are enabled or disabled.
• RealPlayer resets back to the beginning of a DVD when a second or third screen is enabled or disabled.
• Windows Media Player appears to be unaffected when screens are enabled or disabled, though there is a little flicker.
Can the DVD window be dragged between monitors? (420073)
Some DVD players and movie players do not respond well when the movie window is moved from one monitor to another.
Problems include:
• WinDVD 8.0
o Dragging a paused movie from either the Displaylink adapter screen to the Laptop or from the Laptop to the Displaylink adapter screen results in a blank player screen on the destination screen.
• WinDVD 5
o When moving a playing movie window onto an extended screen, the movie should be stopped or paused, then moved, then restarted.
• PowerDVD 7.0 o Moving a paused movie from either the Displaylink adapter screen to the Laptop or from the Laptop to the Displaylink adapter screen results in a blank player screen on the destination screen.
o Dragging a paused movie from an extended Displaylink adapter screen to the main screen, playing it, pausing it, dragging it back to the Displaylink adapter screen and then playing it again results in the player display only appearing in the space occupied by the player's overlay control.
• Windows Media Player 9
o 16:9 DVD, moving the playing window to the Displaylink adapter screen results in the player looping through the DVD chapters, without displaying anything.
o Move it back to the main screen and it displays again.
Why are some screen updates missed, but can be "painted in" with a mouse? (420074)
Symptom:
In some situations, some screen updates do not appear on the DisplayLink screen but do appear when the mouse is moved over the place where they should be.
This can occur
• On the DisplayLink Graphics Adapter screen if it is cloning the primary screen and there is a second DisplayLink Graphics Adapter screen that is extending
• On the DisplayLink Graphics Adapter screen if it is the primary screen and there is a directly attached screen that is extending
• If the Hardware acceleration is reduced (from Windows Display Properties, select DisplayLink monitor, 'Advanced', 'Troubleshoot' tab).
Problem:
This is caused by Windows altering the frame buffer directly, bypassing standard GDI calls. This means that the DisplayLink driver does not get informed of the changes.
Solution:
The workaround is to make sure that the Hardware acceleration is at its maximum value, and to use the mouse to 'paint in' areas that were not updated.
Does Windows Media Player work with DisplayLink Graphics Adapters? (420075)
Yes, Windows Media Player (WMP) version 10 works on DisplayLink Graphics Adapters when part of the extended desktop.
WMP does not respond well in all situations:
• WMP can default to using a decoder that does not work on DisplayLink Graphics Adapter extended screens. This occurs with decoders that require the video mixing renderer. The workaround is to turn off support for the video mixing renderer. To do this:
o Open the Tools Menu
o Select options
o Select performance
o Select the advanced button
o Uncheck the two boxes labelled 'use video mixing renderer'.
• WMP may not fully redraw if the video window moves, or other windows move over it.
• Although not supported, using WMP 9.0, with a 16:9 DVD and moving the playing window to the Nivo screen results in the player looping through the DVD chapters, without displaying anything. Move it back to the main screen and it displays again.
• If you start WMP, then move it to the DisplayLink screen and start a 16:9 DVD it displays incorrectly with an aspect ratio of 4:3. If the DVD is started with the window on the main screen, it plays with correct aspect ratio.
• Moving another window on top of the WMP window sometimes leaves a small white area
Windows Media Player version 11 issues
• Windows Media Player 11 may have issues playing video on an extended screen under Vista.
• If Windows Media Player version 11 is playing video on an extended DisplayLink display, and if the resolution of that display changes, the video may move to another display or may show corruption. Clicking on or moving the video windows fixes this.
• Setting Windows Media Player 11 to full screen mode, only displays on the primary screen. When set back to windowed mode, the window is displayed on the DisplayLink extended screen correctly. This also occurs if using a direct VGA connection from the primary graphics card, therefore this is an issue with WMP v11.
• When unplugging the USB cable, the video window correctly returns to the main display, but no video is displayed - the video area is transparent. As soon as the window is moved, the video is displayed ok. This also occurs with a direct VGA connection therefore it is an application issue.
• Video playback using WMP v11 in mirror mode will not be smooth, as it is software rendered
• WMP v11 does not support fast user switching while playing videos
Does PowerDVD work with USB Graphics Adapters? (420076)
Yes, PowerDVD works on DisplayLink Graphics Adapters when part of the extended desktop.
PowerDVD does not respond well in all situations, however. In particular:
• Video hardware acceleration must be turned off in the PowerDVD options (configuration options, video tab).
• With PowerDVD 7.0, dragging a paused movie from either the Nivo to the Laptop or from the Laptop to the Nivo results in a blank player screen on the destination device. Also, dragging a paused movie from an extended Nivo to the main screen, playing it, pausing it, dragging it back to the Nivo screen and then playing it again results in the player display only appearing in the space occupied by the player's overlay control.
• When the mouse is moved over the playing movie, a black shadow appears behind it.
• Uncovering the PowerDVD window (by moving another window off it) may cause other screens to flicker and redraw.
• Playing Bluray on NVidia 7950 GFX or 7600GS GFX may cause the USB displays flicker on and off intensively.
Does WinDVD work with USB Graphics Adapters? (420077)
Yes, WinDVD works on USB Graphics Adapters when part of the extended desktop.
WinDVD does not respond well in all situations, however. In particular:
• With WinDVD 8.0, dragging a paused movie from either the Nivo to the Laptop or from the Laptop to the Nivo results in a blank player screen on the destination screen.
• WinDVD8 doesn't run full screen on a directly-attached non-primary monitor. This is an application issue with WinDVD 8.
• With WinDVD 5, when moving a playing movie window onto an extend screen, the movie should be stopped or paused, then moved, and then restarted.
• A black shadow appears behind the mouse pointer when it is moved over movie window.
• WinDVD does not like resolution change of the screen to the left or below of the screen it is playing on. This causes clipping of the video window.
• WinDVD4 will not work with ANY extended screen playback
Does Skype video work with USB Graphics Adapters? (420078)
Skype video does not work with DisplayLink Graphics Adapters under Windows XP. This is because it requires Video Mixing Renderer (VMR9) support, and the DisplayLink Graphics Adapters do not currently support this functionality.
A command prompt in full screen mode is not displayed on the USB Graphics Adapter screen (420079)
Symptom:
Launch a command prompt (DOS window) and press Alt+Enter to switch the command prompt into Full Screen display mode. Any DisplayLink attached displays stop updating. When the command prompt is closed, the attached displays start working again.
Problem:
When the command prompt is switched to Full Screen mode, the whole Windows display subsystem is disabled and all screen rendering is done via the DOS subsystem. DisplayLink graphics drivers run within the Windows subsystem and cannot detect DOS direct drawing commands.
Solution:
The workaround is to use the command prompt in windowed mode.
Can two video windows be displayed on the same UGA screen? (420080)
It is often not possible to display two videos or DVDs on the same DisplayLink Graphics Adapter screen. This is because the overlay technology used to draw the video content onto the DisplayLink screen supports only a single overlay at a time. If it is necessary to display two videos at once, make sure they are on different screens.
Which Media players does UGA support? (420083)
Video is supported on Windows Vista in WDDM/Aero Mode. Video is also supported in Extend mode on Windows XP. Video support is limited in other configurations including Windows Vista Basic Mode and mirror mode in Windows XP.
DisplayLink supports the latest versions of the following media players for use with its technology: • VLC
• Power DVD
• Win DVD
• Windows Media Player
• RealPlayer
WinDVD , PowerDVD and Windows Media Player work well with DisplayLink Graphics Adapters. See separate FAQ entries for each of these players.
There is limited support for other players. Here are some examples:
• Quicktime movies may work on DisplayLink Graphics Adapter screens, however they cause a lot of screen flashing when starting up.
• Sometimes .mov files shown in Quicktime 7.4 show corrupt output. The workaround is to disable DirectX mode on the Advanced tab in the Quicktime player plug in settings.
• Mplayer only works on the primary display. It will work on a DisplayLink screen that has been made the primary display.
• VLC media player plays but has issues if the screen settings are changed during playing.
• Moving RealPlayer (v10) video between extended screens does not work. It either won't play on the second screen or when moved back onto the primary screen, the DVD playback restarts from the beginning. It also occurs on direct VGA, therefore an issue with Realplayer.
What is the maximum USB distance a device can be from a PC (420092)
The distance between a computer and a device or hub is stated to be five meters according to the USB specification. The maximum distance distance per USB specification is 30m by using five hubs. It is possible to extend the distance further by using networked USB solutions, however these devices may only support up to USB1.1 and not the USB2.0 standard. USB2.0 is required for DisplayLink's technology.
Error message: Insufficient system resources exist to complete the requested service (4200141)
Symptom
An error is seen in the tool tray:
Problem:
This can occur when entering extend mode with low system resources. The PC does not have enough memory to start an extended display.
Solution:
Close down any unused applications. The situation may also be improved by rebooting the PC.
How to switch between WDDM and XDDM graphics drivers on Windows Vista (4200115)
Symptom
A user may want to switch to using XDDM or WDDM graphics drivers for their primary graphics card
Problem:
If using a graphics card in WDDM (Vista drivers), DisplayLink only provides mirror mode to the user. Changing to use XDDM (XP drivers) will also allow a single extend session To obtain XDDM drivers for your graphics card, you may have to contact your graphics card provider. DisplayLink cannot provide the XDDM drivers for 3rd party graphics cards.
Solution:
DisplayLink recommends to uninstall/reinstall displaylink software when switching between XDDM and WDDM display drivers on Vista.
Changing Windows Display Settings during movie playback (4200116)
Symptom
Changing the primary monitor during movie playback stops the movie working on the primary screen
Problem:
This problem appears to be an issue with Windows, as the same behaviour is observed when using second output of VGA card.
Solution:
Do not change the primary display while playing a movie file
On disconnecting a DisplayLink device that is the primary display, PC exits power save mode (4200117)
Symptom:
If a DisplayLink display adapter is set to be the primary monitor, and is disconnected, the PC will exit power saving mode
Problem:
This is because the Windows Display Properties change, bringing the PC out of power save mode
Solution:
There is no workaround for this issue
DisplayLink device is not recognised on a PC with Fast user switching (4200118)
Symptom:
Installing DisplayLink software with Fast user switching and two users logged on Installing DisplayLink software works, however no image is seen on the DisplayLink device
Solution:
A reboot is required before the system detects the new device. DisplayLink recommends only installing the software when one user is logged into the PC
Display does not blank when uninstalling a branded installation (4200120)
Symptom:
On uninstalling a DisplayLink branded product installation (eg ACME display adapter), the ACME display adapter does not blank and shows a frozen screen
Problem:
This can occur when uninstalling a branded product, and there are other DisplayLink branded releases installed. For example ACME software and Logie-Baird software are installed and a user removes ACME software.
Solution:
This is a known issue. Windows uninstalls the software before it sends a blank message to the device. It does not occur when uninstalling the last DisplayLink package
Disconnecting or reconnecting DisplayLink attached displays whilst displays are in screensaver causes issues. (4200125)
Symptom:
Disconnecting or reconnecting during screensaver cancels the screensaver, and can produce white screens, which don't cleanly exit.
Problem:
On all OSes, detaching or attaching DisplayLink attached screens while a screensaver is running may cause strange effects. The screensaver cancels because the Windows Display Properties change, which causes the displays to exit out of the screensaver
Solution:
Sometimes it is necessary to detach and reattach the DisplayLink attached screen after exiting the screensaver. There is no workaround for the cancelling out of screensaver issue
Windows 2000 has slow video performance (4200126)
Symptom:
Video performance is slow on Windows 2000, also moving a window is slow on a DisplayLink screen.
Problem:
In the Windows 2000 Device Manager under Universal Serial Bus Controllers there should be an item called "USB 2.0 Root Hub". If it is not there then they adapter will be using USB1.0 rather than USB2.0, which is slower.
Solution:
Install the USB2.0 driver as described in the Microsoft knowledgebase article here.
HP LP2465 Monitor flicks on/off when connected to a UGA device (4200130)
Symptom:
This occurs when connecting the monitor to the DisplayLink device using a VGA cable
Problem:
This monitor provides strange detection when connecting this monitor over VGA. The monitor keeps appearing as a "new" monitor. This causes the DisplayLink software to think there is a new monitor connected, causing the flicking on and off.
Solution:
To workaround this issue, disable auto-input detection on the monitor.
Firewall alerts during installation of UGA software (4200132)
Symptom:
Setup.exe causes alerts sometimes during installation. An example message is shown below:
Problem:
During installation, it is possible that setup.exe tries to connect to the Internet to get Certificate Revocation List. This is to verify the DisplayLink digital signature. This is a normal part of the installation process. Windows has a cache of Certificate Revocation Lists so Setup.exe does not have to connect to the Internet on each install.
Solution:
Please let Setup.exe connect to the internet if requested.
How does DisplayLink work with a monitor that does not support automatic detection of supported resolutions? (4200135)
Symptom:
If a DisplayLink device is connected to a monitor that does not support automatic detection of supported resolutions (EDID), what modes are offered?
Problem:
If a monitor supports EDID, it will report a list of supported modes to the DisplayLink software. Those modes that are supported by both the monitor and the DisplayLink hardware/software will be offered to the user. However if no modes are offered by the monitor, a different method must be offered
Solution:
If no EDID is detected and the monitor reports no supported modes, DisplayLink software will offer the following modes:
• 1680x1050
• 1600x1200
• 1400x900
• 1366x768
• 1360x768
• 1280x1024
• 1280x720
• 1024x768
• 800x600
• 720x480
• 640x480
Notes:
Higher resolutions may not be available on some devices Not all these resolutions may be supported by the connected monitor. Please confirm that the resolution is supported by the monitor before connecting it, failure to do so may result in damage
Enabling a second monitor on ATI based systems (4200139)
Symptom:
The DisplayLink enabled device is installed by Windows as display 2. The display is visible in windows display properties, but cannot be enabled as an extended monitor.
Problem:
Some laptops with ATi based PCs always assume that the second display is the VGA port on the laptop, but on some occassions Windows may enumerate the displays in a different order. ATi have written an application (ATI2EVXX.EXE) that runs in the background of windows. This application disables monitor number 2 if nothing is plugged into the VGA port. If the DisplayLink adapter is installed as display 2, and configured to extend mode, then the ATi application disables it - because nothing is plugged into the VGA port.
Solution:
Disable the background task ATI2EVXX.exe. This can be done by removing the startup entry in the registry under HKLM/Software/Microsoft/Windows/Current Version/Run/ Note: DisplayLink cannot take responsibilty for any problems caused by users changing or corrupting their registry.
Only one extended display using Vista (4200147)
Symptom:
When connecting multiple USB display adapters to a PC running Vista, only one screen can be configured in extend. All other screens are in Mirror mode.
Problem:
This is due to a restriction of Microsoft Vista. If the primary display is using XDDM (XP) graphics drivers, it is only possible to configure one extended display. WDDM (Vista) graphics drivers need to be used by the primary graphics card to allow more than one extended screen with the USB display adapters. To identify whether XDDM or WDDM graphics drivers are being used, open the Windows Welcome Center from Control Panel. The graphics mode is shown here:
Solution:
Please download and install WDDM drivers for your primary graphics card.
PC hangs when booting with USB devices attached (4200148)
Symptom:
the PC fails to boot when a USB device is attached
Solution:
This is observed on PCs with old BIOS. The solution is normally to update the BIOS from the manufacturer's website. If updating the BIOS does not solve the problem, also try setting the USB Legacy Mode to Full Speed (not High Speed
Multiple PC Reboots when installing DisplayLink software (4200150)
Symptom:
When installing the DisplayLink software, one or more reboots are required before an image is seen on the display.
Problem:
Windows XP Occasionally, when installing the DisplayLink graphics drivers on Windows XP, the extend and/or mirror driver is not correctly started by windows and cannot be used by the DisplayLink software. The software detects this and prompts the user to reboot. The DisplayLink Graphics driver works correctly after a reboot. Windows Vista After installing on Windows Vista, a reboot is always required. This is required to allow the DisplayLink service to start. After the PC restarts, occasionally the extend and/or mirror driver is not correctly started by Windows (same issue as XP above). Therefore another reboot may be prompted for. This means that it is possble that a PC using Vista may have to be rebooted multiple times before an image is seen on the display.
Solution:
DisplayLink continue to investigate a solution to multiple reboots sometimes being required in Microsoft Vista.
Issues attaching multiple displays (4200151)
Symptom:
When connecting DisplayLink displays for the first time, not all displays start working.
Problem:
Connecting multiple devices at once is not recommended, as software may fail to install.
Solution:
When connecting multiple screens for the first time, make sure that eachdevice is working before attaching the next device..
DisplayLink adapter only shows 16 (4bit) colour VGA (4200154))
Symptom:
Having installed the DisplayLink driver, the Primary and/or the DisplayLink display are in VGA and only 4 bit colour.
Problem:
Some third party graphics drivers assume the position of their displays and try and control DisplayLink displays. This results in unpredictable behaviour.
Solution:
This has been seen with an ASUS PCI-E graphics card. The problem is fixed by disabling the "Enhanced Display Driver Helper Service" in device manager:
Icon position issues when connecting,disconnecting, or setting DisplayLink graphics adapter as primary (4200155)
Symptom:
When connecting or disconnecting a DisplayLink graphics adapter, the icon positions move.
Icons appear on the wrong monitor after you change the primary monitor in Windows XP.
Problem:
The same problems can be observed using two built in graphics adapters. Therefore these are not issues with DisplayLink technology, but with Windows. DisplayLink cannot fix these issues.
On XP, after the primary monitor is changed to an DisplayLink atatched extend screen, the desktop icons may appear on the wrong monitor.
These are both problems with Windows and its handling of extended displays.
Solution:
There is no solution for this issue. It is caused by Windows and is not related to DisplayLink.
Which Operating systems do DisplayLink support? (4200160)
DisplayLink currently support the major Microsoft Windows operating systems, including Windows 2000, Windows XP, and Windows Vista. For further details, please see FAQ 420088. DisplayLink does not currently support the Mac OS X or Linux operating systems.
A Mac OS X beta driver for Intel Macintosh computers is available as a free download from the DisplayLink website.
DisplayLink is investigating support for other operating systems and will provide updates to this FAQ entry when more information is available.
Does DisplayLink support Apple Macintosh Computers? (4200162)
DisplayLink currently support the major Microsoft Windows operating systems, including Windows 2000, Windows XP, and Windows Vista. For further details, please see FAQ 420088. DisplayLink does not currently support the Mac OS X or Linux operating systems.
A Mac OS X beta driver for Intel Macintosh computers is available as a free download from the DisplayLink website.
DisplayLink is investigating support for other operating systems and will provide updates to this FAQ entry when more information is available.
Problems using DisplayLink adapter displays with PhotoShop CS2 (4200163)
Problem: There is a problem with using Displaylink displays with Adobe Photoshop CS2. This is not a problem with the DisplayLink driver as the same problem is shown when installing CS2 on a VMware virtual machine with the VMware SXGA video driver.Solution: Updating CS2 to from v9.0 to v9.02 will fix the problem.
Message: The server name or address could not be resolved (4200205)
Symptom:
Running 'Check Now' from the 'Updates...' submenu of the DisplayLink UI when the network is disconnected produces the message "The server name or address could not be resolved".
Solution:
You have not currently got a connection to the internet. Connect to a network, then try again.
Dell Media Direct & Cyberlink PowerCinema support issues (4200165)
Symptom:
Some Dell laptops have a feature called Dell Media Direct, which is also known as Cyberlink PowerCinema on other systems. This is a separate partition that can be booted into without booting up the main operating system, and it provides a limited set of services. DisplayLink USB Displays do not work in this environment.
Problem:
This feature operates as a closed platform and it is not possible to install DisplayLink software into it, so it cannot support DisplayLink attached screens.
Solution:
There is no solution to install DisplayLink drivers in this situation
Skype Video Calls do not work on USB connected displays (4200166)
Symptom:
If you start up a Skype Video call, and then drag the Skype window onto the USB extended screen, then move the window around the screen - any window decorations drawn over the video area remain visible and the video is not redrawn.
Problem:
Skype video requires VMR9 which requires hardware support. On Windows 2000 and Windows XP there is no support for VMR9 on DisplayLink displays, therefore the issues occur. Using Windows Vista with a WDDM graphics driver allows the VMP processing to be done by the primary graphics card, before being sent to the DisplayLink display.
Solution:
Use the Skype video application on the main, directly connected display.
Running some video or game applications in Full Screen mode causes application to blank screen, hang, or crash (4200168)
Symptom:
On Vista WDDM, some graphics-intensive applications use the GDI or OpenGL interfaces. On DisplayLink attached screens, such applications can display in a window but not full screen. Examples of such applications are Starcraft, Quake III. Also, video/media players such as Windows Media Player, fail to play in full screen mode or Theater Mode (F9) on DisplayLink screens on some PCs. Running these applications on a Displaylink Screen in full screen mode causes either a blank display, application crash, or, more rarely, a system crash (blue screen).
Problem:
R4.3 software running on Vista WDDM does not support full-screen OpenGL applications. Some such applications crash as they cannot handle this error.
Solution:
Run OpenGL applications in a window on your DisplayLink Display, rather than in full screen mode, should avoid this problem. If this has caused a blank screen, double click on the blank screen and the player window is restored to non full screen mode, or, right click on the blank screen to invoke the player context menu and select exit full screen
DVD player fails while playing HD content on Displaylink extended displays (4200169)
Symptom:
If a DVD player is used to play High-Definition content on a DisplayLink screen, the content will not display and the player may crash. HD Content window can also get blanked if it is moved / resized or obscured while paused.
Problem:
On Vista WDDM, video players sometimes use hardware overlays to display video. DisplayLink software does not support hardware overlays and these videos do not display on DisplayLink screens. Examples: • PowerDVD 7 and Bluray use overlays when playing DVDs and so cannot display DVDs on DisplayLink screens. See FAQ 420076 on how to turn off overlays on PowerDVD. • vlc (dxvideo)can be configured to use overlays and will not work on DisplayLink screens if so configured.
Solution:
There is currently no solution to this issue. HD DVD's should only be viewed on your primary display.